Today I had two prizes delivered by Fedex. Both of them had delivery issues. The reason that I wanted to share this with you is not because of the problems I had, but because both of the companies that sponsored these sweeps went beyond what they had to do in order to get me my prizes.
The first company is Rock Bottom Golf (RockBottomGolf.com). I won this great pair of Tifosi sunglasses from a sweep that they ran in December on their Facebook page:
I was first notified that I had won on January 7th, and I put it on the spreadsheet that I use to track all my wins. I waited patiently, knowing that it often takes some time to receive prizes. I normally give a company 4-6 weeks to deliver, unless they tell me to expect it at an earlier or later date. In this case, I waited about 6 weeks, then sent them a polite email letting them know that the sunglasses had not arrived. They emailed me back to tell me that they were looking into it. Some companies, at that point, would have either spent days trying to figure out what had happened, or would have sent back a "Sorry, but we shipped those out to you weeks ago" email. Rock Botton Golf did neither of those things. Twenty minutes later I received a second email telling me that they were "rushing a new pair of shades out the door" to me that day, while they continued to look into the issue. I'm still not sure what happened to the first shipment, but I appreciate the fact that they quickly responded to my email and took action to get me my prize.
The second prize that I received today was from a Twitter sweep sponsored by Tivo (Tivo.com) called the #BestCommercialEver Big Game Giveaway. The box that came today contained a bunch of Tivo swag, including a great bag that zips up into its own little pocket:
The prize also included 3-month subscriptions to Spotify Premium and Hulu Plus, so last week they sent me the promo codes I needed for redemption. Unfortunately, the Hulu Plus code that they sent was invalid and did not work. This week I received a correct code, along with an apology for this inconvenience...and six months of Hulu Plus! I love it when companies take the initiative not only to make things right, but go even further and make things better!
There are two lessons for sweepers to take away from this:
- If you don't receive a prize, make sure that you follow up with the company. Sometimes mistakes happen, but sponsors are not always aware when things go awry.
- When you follow up, do so politely. The people running the sweeps usually want to make things right, and it will almost always work out in the end.